FAQ
Tracking your shipment
Which tracking numbers can I use?
Use your ShipVerge reference (SV-…) or the carrier’s tracking number, air waybill or bill of lading. We show every milestone in one place.
What do the shipment stages mean?
Booked, picked up, in transit, arrived and customs, then delivered. Customs usually takes 3–7 working days for sea and air freight.
Who do I contact if my shipment is delayed?
Message us on WhatsApp with your reference. Our team checks with the carrier and customs and updates you the same day.