Platform and pricing
How is ShipVerge different from going directly to DHL or Aramex?
Going direct limits you to one carrier’s rates and network. ShipVerge lets you compare 20+ carriers and book the best option from one account, with pooled-volume pricing.
Is there a contract or minimum volume?
No. Use ShipVerge for one shipment or one thousand. No contracts, no minimums.
Are there hidden surcharges?
No. The rate you compare is the rate on your invoice.
Which carriers are available?
DHL Express, FedEx, UPS, Aramex, Naqel Express, SMSA Express, Saudi Post (SPL), J&T Express, iMile, AJEX, RedBox, GFS, Star Links and more.
Freight and routing
Which origin countries do you cover?
39 trade lanes across the GCC, Asia, Europe, Africa, the Americas and Oceania, and most other countries on request.
Should I ship FCL or LCL?
FCL is usually cheaper above about 15 CBM; LCL suits smaller loads.
How is the Hormuz disruption affecting shipments?
Most sea cargo is currently routed via Jeddah or King Abdullah Port plus road, and rates are elevated. See our October 2026 update for details.
Customs and compliance
How long does Saudi customs clearance take?
Typically 3–7 working days once documents are complete.
Do I need SABER certification?
Many regulated products do. Since 1 October 2025, the SCoC must be issued before the customs declaration.
How are duty and VAT calculated?
Duty is charged on CIF value (most goods 5%), then VAT of 15% on CIF plus duty.
Insurance and claims
Is my cargo insured during transit?
Carrier liability is limited. We recommend cargo insurance for the declared value and arrange it with your booking.
What happens if a shipment is damaged?
Report it to us with photos as soon as possible. We manage the claim with the carrier and insurer.