Service Terms for Shipping, Freight and Customs Services

1. Our role

ShipVerge is a platform intermediary and Transport General Authority licensed freight transportation broker. We compare, book and manage shipments with independent carriers, freight partners and customs brokers. ShipVerge is not itself a carrier; each carrier’s terms and conditions of carriage apply to the transport of your goods.

2. Quotes and bookings

• Quotes are valid for the period stated and subject to space, equipment and carrier confirmation
• Prices are based on the information you provide; changes in weight, dimensions, route or commodity may change the price
• Surcharges imposed by carriers or authorities after booking (for example war-risk or emergency surcharges) are passed through at cost and notified to you

3. Your responsibilities

• Provide accurate descriptions, values, HS codes, weights and dimensions
• Provide complete and correct customs documents, certificates of origin and permits
• Ensure goods are properly packed and labelled for transport
• Obtain SABER, SFDA, MEWA and other approvals required for your goods
• Pay customs duties, VAT, storage, demurrage and inspection charges arising from your shipment

4. Prohibited and restricted goods

Goods prohibited in the Kingdom (including alcohol, pork products and narcotics), dangerous goods not declared as such, and goods restricted by any carrier will not be accepted. You are responsible for any consequences of shipping such goods.

5. Customs clearance

We file declarations through FASAH on your behalf based on your documents. Duty and VAT are assessed by ZATCA. Delays or penalties caused by missing or inaccurate documents, unregistered products or inspections are your responsibility.

6. Liability

Carrier liability for loss or damage is limited by the carrier’s terms and applicable international conventions. ShipVerge’s own liability for any claim arising from its services is limited to the platform fees you paid ShipVerge in the three months before the event, or the freight charges of the affected shipment, whichever is lower. We are not liable for indirect or consequential loss. We recommend cargo insurance for the full value of your goods.

7. Claims

Report visible damage or shortage at delivery and notify us in writing as soon as possible and within the time limits in the carrier’s terms, with photos and documents. We will lodge and follow up the claim with the carrier or insurer on your behalf.

8. Payment

Invoices are payable within the term stated on the invoice or in your agreement. ShipVerge may hold or suspend services for overdue accounts. All amounts are exclusive of VAT unless stated.

9. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, including the Electronic Transactions Law for electronic bookings. Disputes are subject to the competent courts of Jeddah unless otherwise agreed in a signed agreement.