1. Who we are
This policy is issued by ShipVerge Company (formerly JetParcel), a limited liability company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 4030546151 (Unified National No. 7038444134), licensed by the Transport General Authority as a freight transportation broker (licence 42/00011356), with its office at Office #105, Aqsa Business Park, Prince Mutaib Street, Al-Rehab District, Jeddah 23345 ("ShipVerge", "we", "us"). ShipVerge is the controller of the personal data described below.
2. Personal data we collect
- Contact details: name, job title, company, phone, WhatsApp number and email
- Shipment data: sender and receiver names, addresses and phone numbers, contents, values, weights and dimensions
- Customs data: commercial invoices, packing lists, certificates, HS codes, importer details (CR, VAT and customs codes)
- Account and billing data: user credentials, invoices and payment records
- Website data: IP address, device and browser information, pages visited and cookies (see the Cookie Policy)
3. Why we use it (legal bases)
| Purpose | Legal basis |
|---|---|
| Quoting, booking and delivering shipments | Performance of a contract with you |
| Customs clearance and regulatory filings (FASAH, ZATCA, SABER, SFDA) | Legal obligation |
| Invoicing, accounting and tax records | Legal obligation |
| Customer support and service updates | Performance of a contract / legitimate interest |
| Marketing emails and the Saudi Shipping Brief | Your consent, which you can withdraw at any time |
| Website security and analytics | Legitimate interest / consent for non-essential cookies |
4. Who we share it with
We share personal data only as needed to deliver our services:
- Carriers and freight partners that transport your shipments (for example DHL, FedEx, UPS, Aramex, Naqel and shipping lines)
- Customs brokers and Saudi government authorities, including ZATCA, SASO (SABER), SFDA and port operators
- Insurers, when you request cargo insurance
- IT, hosting and communication providers acting on our instructions
- Authorities where required by law or a valid court order
5. International transfers
International shipments require sharing shipment data with carriers and authorities outside the Kingdom. We transfer personal data abroad only as permitted by the PDPL and its transfer regulations, and limit transfers to what the shipment requires.
6. How long we keep it
We keep shipment, customs and invoicing records for as long as Saudi commercial, tax and customs laws require, and other personal data only as long as needed for the purposes above. Data is then securely deleted or anonymised.
7. Your rights under the PDPL
To exercise your rights, email quotes@shipverge.com. We respond within the period set by the regulations. You may also lodge a complaint with the Saudi Data and AI Authority (SDAIA).
- To be informed about how your personal data is processed
- To access your personal data and obtain a copy
- To request correction of inaccurate or incomplete data
- To request destruction of data that is no longer needed
- To withdraw consent where processing is based on consent
8. Security
We use access controls, encryption in transit and staff confidentiality obligations to protect personal data. If a breach affecting personal data occurs, we will notify the competent authority and affected individuals as required by the PDPL.
9. Changes and contact
We may update this policy and will post the new version on this page with a revised date. Contact: quotes@shipverge.com · +966 12 581 0229 · Office #105, Aqsa Business Park, Jeddah 23345.
ShipVerge Company · CR 4030546151 · Unified No. 7038444134 · TGA 42/00011356